Questions and answers

You can get the Zajedno na putu virtual card free directly from your mobile phone, without going to a petrol station. All you need to do is install the Zajedno na putu mobile app and fill in an online form. The app can be simply downloaded from Google Play, App Store or AppGallery. The mobile app has a QR code that helps you collect and use bonus. If you get the card online, it is not possible to have a physical Zajedno na putu card.

You can get a physical card only if you do not have a virtual card. You can buy the card at any Gazprom and NIS Petrol gas station and immediately use it to collect bonuses. By filling out and signing the application form at the gas station, the card will be activated after processing the submitted data, i.e. within 7 to 30 days. When the card is activated, it means that you can use the collected bonus points to reduce future bills. You can activate the card in a faster way, if the activation is done online – via the card activation link, after which the card becomes active within 15 minutes.

When downloading the Zajedno na putu mobile app, two options are offered on the home screen: “I want a card” and “I have a card”. Clicking on the “I want a card” field opens a new form for entering personal data, if you do not already have a physically issued card. After entering the data in the form, by clicking on the “Finish” field, we assign you the number of your digital Zajedno na putu card. In order for the process to be completed, it is necessary to enter the code that will be sent to you via SMS in the field provided for entering the activation code. After that, your Zajedno na putu card will be successfully activated. At the same time, you will receive your Zajedno na putu card number via text message.

With the purchase of fuel, the savings amount to BAM 0.08 per litre and up to 50% of the amount of the bill for the purchase of products from the café. Bonus cannot be collected by purchasing gift cards, mobile top-ups and lottery tickets, tobacco and tobacco products, hot and cold drinks from the hospitality section, magazines, newspapers, and products included in loyalty and Spend&Get programs. See all benefits on the link: Benefits of the program.

Every time you buy fuel, goods, and services at NIS Petrol and Gazprom petrol stations, you get a certain number of bonus by using the Zajedno na putu card. Bonus cannot be collected by purchasing gift cards, mobile top-ups and lottery tickets, tobacco and tobacco products, hot and cold drinks from the hospitality section, magazines, newspapers, and products included in loyalty and Spend&Get programs. Bonus also cannot be collected when using gift vouchers.

You can transfer your card to another person by submitting a written request to info@zajednonaputu.ba or calling our Call Centre number 08 005 8888. Only one card per person is allowed.

If the card is lost or stolen, you need to report the disappearance to the toll-free Call Centre number 08 005 8888, after which we will block the card in order to avoid misuse. The program owner is not obliged to give a new card to the user who has lost their card.

If the card has been activated, you can submit a request to transfer the collected bonus and levels from the lost card by calling the toll-free Call Centre number 08 005 8888 or by contacting us at info@zajednonaputu.ba.

If you have a physical card, you can use the Zajedno na putu application at any time and thus collect and spend points, via a QR code within the application. If you have a virtual card, which has been activated through the Zajedno na putu application, it is not possible to buy a physical card.

All you need to do is download the Zajedno na putu mobile app where you can collect/use bonus through a QR code.

All information regarding you card can be found in the Zajedno na putu. The number of accumulate points is also shown on the receipt you get after each transaction using your physical card.

You can change any of your data except your phone number and email address in the Zajedno na putu app. To change the phone number or the email address, please call our 24/7 contact center at 08 005 8888 or email us at info@zajednonaputu.ba.

You will have access to your bonus point only once your card has been activated. There are several ways to activate your card:

• online via the Card Activation page (card will be activated within 15 minutes);
• fill out and submit an activation request at one of our filling statins (card will be activated within 7 to 30 days);
• Call our free support center at 08 005 8888.

If access to bonus points was impossible due to technical issues at a point of sale, please use a different payment method.

You can use your bonus points within 3 years after their awarding. After that they are written off to G-Petrol d.o.o. i NIS a.d. Banja Luka. If you have not used your Zajedno na putu card for more than three years from the last transaction, G-Petrol d.o.o. i NIS a.d. Banja Luka reserves the right to deactivate your card and exclude it from the loyalty program.

The Zajedno na putu card is intended for natural persons. A Gazprom corporate fuel card is available for legal entities, and you can find out more about it here: Gazprom corporate fuel card.